Keen for a chat? 

We may not have had the pleasure of meeting yet, and everyone's situation is different. Simply book a 20-minute Discovery Discussion at a time that suits you using the scheduler. The more info you provide, the more value you will enjoy from the call. I look forward to talking soon.

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Retention & Loyalty Marketing Consultations

Set price tailored advice

I specialise in helping clients to retain and engage high-value and high potential customers. If your immediate challenge is attracting new customers or finding someone to implement your social posts - that's not my thing. If you want to understand how to keep your existing customers and do more business with them, and you're prepared to invest some resources to do so, let's have an obligation-free chat.

20-minute Discovery Discussion

The most valuable assistance I can give you is to understand your situation, so I can provide tailored advice to help you meet your retention and loyalty marketing goals.
Book a no-obligation 20-minute Discovery Discussion to assess fit and obtain a fixed price for tailored advice.

Strategic Review

So you've been trying a few things, or perhaps have an idea of what you'd like to achieve. I'll walk through an objective assessment of what's working for your marketing and where the opportunities lie. This is a consultative process, at the end of which I'll provide a practical summary of the next steps for you to take to achieve your goals.

Customer Segmentation

Not all customers are created equal - in fact, many can cost you dearly. I'll help you to identify your high-value and high potential customers. The outcome of this piece of work is to provide you with a description of the traits or behaviours of the cohorts of customers you should focus on providing value to, in order to serve them well and grow your bottom line. 

Customer Journey Mapping

I'll help you map the customer journey to identify opportunities to enhance customer experience and engagement over the lifetime of your relationship. Starting with consideration, then moving to onboarding and retention initiatives, we'll look at simple ways to nurture your customers and incentivise desired behaviours.

Customer Value Propositions

There are many ways to provide customer centric value without it depleting your margin significantly. Once you know who your high-value customers are, and understand the appropriate opportunities to engage with them, I'll help you create a simple selection of customer value propositions that will engage and entice continued custom.

Sounding Board Sessions

I'm here to be your sounding board and consult any time you need help. You can book a 60-minute one-one session focusing on your immediate challenge. Choose one session or several - whatever you need. I like to keep things flexible with no locked-in retainers required.

Let's chat

Book a complimentary 20-minute Discovery Discussion to assess if there is a good fit 

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